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Enrico Gallorini

Enrico Gallorini is a Customer Experience expert and Founder & CEO of GRS Research & Strategy. In the last 10 years he has worked especially with exhibition organizers, large events, and visitor attractions on a global level, to increase their knowledge on customer satisfaction and client behaviour. He helped them understand that knowing the customer, their expectations, and their satisfaction has important impacts in the success of an event. And most importantly, using specific methodologies and advanced research tools, it allows organizations to understand customer needs and if necessary, to re-design and re-develop the customer experience.
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Recent Posts

23-Jul-2020 07.00.00 | Enrico Gallorini

Virtual events and Covid-19

The “Exhibition Outlook” research launched by GRS Research & Strategy in the month of June 2020 presents the point of view of a very significant...
20-Jul-2020 07.00.00 | Enrico Gallorini

The scenario of the Exhibition Industry facing Covid-19

The “Exhibition Outlook” research launched by GRS Research & Strategy in the month of June 2020 presents the point of view of a very significant...
15-Jul-2020 01.31.31 | Enrico Gallorini

What is the forecast for the Exhibition Industry after Covid-19?

The “Exhibition Outlook” research launched by GRS Research & Strategy in the month of June 2020 presents the point of view of a very significant...
23-Jun-2020 08.00.00 | Enrico Gallorini

What is the current situation of the Exhibition Industry about the impact of Covid-19?

With over 550 respondents from all over the world, the “Exhibition Outlook” research launched by GRS Research & Strategy in the month of June 2020...

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